All reservations must be submitted via online booking at www.costaricashuttle.com or by email at info@costaricashuttle.com. Payment is required at the time of booking. By completing payment, the customer confirms that all service details—including dates, times, number of passengers, and locations—have been reviewed and are correct.
Cancellation Policy
All cancellation requests must be emailed to info@costaricashuttle.com at least 72 hours before the service to receive a full refund, minus a 5% credit card fee.
During Holiday Season (December 18 – January 18), cancellation requests must be received at least 96 hours (4 days) before the service to receive a full refund, minus the 5% credit card fee.
Any changes to reservations must be sent via email at least 24 hours before the scheduled service. We will make every reasonable effort to accommodate your request, subject to availability.
For changes that require a refund, the 5% credit card fee will apply.
No-shows are considered cancellations and are non-refundable.
Airport pick-ups will be rescheduled at no additional cost if your flight is delayed or canceled.
Failure to notify Costa Rica Shuttle of flight cancellations or delays in a timely manner may be considered reservation abandonment, which may result in forfeiture of fare.
Once travel has begun, no refunds will be issued for unused portions.
Modifications
We are happy to accommodate service modifications made up to 24 hours before the scheduled service, subject to availability.
All modification requests must be submitted via email to info@costaricashuttle.com.
Modifications are subject to availability and are not considered confirmed until Costa Rica Shuttle provides updated confirmation.
If the modification results in a fare difference, new payment arrangements must be made before confirmation.
Once travel has begun, no refunds will be issued for unused portions.
Delays and Force Majeure
Costa Rica Shuttle is committed to providing timely and reliable service. However, delays may occur due to circumstances beyond our control, including but not limited to accidents, road closures, civil disturbances, medical emergencies, extreme weather conditions, or other force majeure events.
While we make every reasonable effort to minimize disruptions, Costa Rica Shuttle cannot be held liable for delays or their consequences, including missed flights, meetings, lodging reservations, or other scheduled commitments.
We offer a 100% money-back guarantee if we are unable to provide the service you paid for, in accordance with our terms and limits of liability.
Booking Over the Platform
By completing a reservation with Costa Rica Shuttle, you agree that you are entering into an agreement with Costa Rica Shuttle and accept all applicable terms, conditions, rules, and policies.
Price Matching
If you find a lower rate on another website before booking, email info@costaricashuttle.com and we will do our best to match it.
To qualify, the lower rate must:
Have identical booking requirements, payment terms, and cancellation policies.
Be for the same service, location, vehicle type, date/time, and number of passengers.
Be publicly viewable and verifiable online.
Price matching does not apply to:
Bookings already made and paid for.
Promotional or discounted competitor rates.
Early & Late-Night Surcharges
All services scheduled between 10:00 p.m. and 4:30 a.m. are subject to an additional $30.00 USD + 13% tax surcharge.
Reservation Abandonment
Reservation abandonment occurs when Costa Rica Shuttle is unable to locate the customer at the designated pick-up point and cannot reach them for further instructions within a reasonable period, so as not to delay other scheduled services. In such cases, the fare may be forfeited.
Extra Stops
For services of 3 hours or more, one hour of stops (e.g., for meals, photos, grocery shopping, or restroom breaks) is included. Additional stop time may be purchased at $30.00 USD + 13% tax per hour.
Services
All services are provided by Costa Rica Shuttle. When necessary, services may be operated by approved partners or third-party providers. Service quality and standards will remain consistent.
Payments
All prices are in USD. Full payment must be made at the time of booking to secure your reservation. Charges are processed upon booking and are refundable in accordance with this cancellation policy.
Short Notice Reservations
Reservations made less than 72 hours before the service are subject to availability.
Please email info@costaricashuttle.com for confirmation.
Short notice requests are handled during business hours (6:00 a.m. – 10:00 p.m. CST).
No refunds are available for reservations made less than 48 hours prior to service.
Luggage Policy
Luggage capacity varies depending on the selected vehicle:
Hiace or similar: up to 8 passengers
Sprinter or similar: up to 11 passengers
Coaster: up to 16 passengers
Yutong D7: up to 20 passengers
Yutong D9: up to 24 passengers
Yutong D9.5: up to 33 passengers
Each passenger may bring:
1 checked bag (≤ 50 lbs)
1 carry-on item
Large items (e.g., surfboards) must be indicated at booking. Extra fees may apply. Failure to disclose extra luggage may result in additional charges, the need for a larger vehicle, or inability to complete the service.
Smoking Policy
Smoking is strictly prohibited in all vehicles.
User Responsibility
Customers are responsible for providing accurate information at the time of booking. Costa Rica Shuttle is not responsible for errors made during the booking process.
Confirmation emails are sent upon booking, and reminder emails are sent before pickup to allow time for corrections or updates.
