Terms & Conditions

Deposit
$50 non-refundable deposit is required in order to begin making reservations or 50% of the transfers if is less than $50. Bookings including travel dates from Dec 16 to Jan 10 and for Easter week require payment in full within 7 days of confirmation and are non-refundable.

Final Payment
Excluding the particular dates mention above, final payment is due 30 days prior to departure. Bookings confirmed within 30 days of departure require payment in full within 5 working days.

Payment Policy
Check, Credit Card authorization or Wire Transfer must be received by full payment deadline. Checks will not be accepted for late bookings. Bookings including travel dates from Dec 16 to Jan 10 and for Easter week require payment in full within 7 days of confirmation. If the deadline is not met, all reservations will be canceled. Checks should be made payable to "Natival Tours S.A.".

Cancellation Policy
Costa Rica Shuttle reserves the right to cancel any reservation which could affect the company in any way (libel / slander, economical loss, or any other).

Rights to refunds if you change or cancel your reservation is limited. The following fees apply:
  • 30 to 15 days prior arrival in C.R.- $50 plus all penalties & costs
  • 14 to 7 days prior arrival in C.R. - 50% of tour plus all penalties & costs
  • 6 days prior arrival in C.R. - NO REFUND
  • Bookings from Dec 16 to Jan 10 and for Easter Week are non-refundable.
All penalty fees are applicable above and beyond any air ticket cost. Cancellations must be received in writing. No refunds will be made for unused travel services, nor is the price or value exchangeable for alternative services.

Late Bookings
Costa Rica Shuttle does take late bookings but they should be paid as soon as the reservations are confirmed.

Rates are subject to change without notice:
Rates are subject to change without notice since might be alternative routes to be taken according to the client needs or cost fluctuations.

Insurance
We recommend that travelers purchase short-term travel insurance covering baggage loss, accident/life and trip cancellations. This is available through many travel agencies and through leading insurance companies.

Payment
In order to provide the outmost security to all parties involved payments are accepted by check credit card or wire transfer only. Payments from banks outside of the United States require payment by bank draft in U.S. dollars. Expenses for mailing checks and wire transfers commissions are not covered by Costa Rica Shuttle.

Documentation
U.S. citizens need to have a valid passport (visa is required for some countries). It is the responsibility of all those traveling to obtain information and proper documentation. Costa Rica Shuttle and its agents accept no responsibility for changes in documentation requirements nor for any departure or entry denials. Passengers denied boarding for lack of documentation will receive no refund. Full cancellation policies apply to cancellations due to incorrect documentation.

Schedule Changes and Delays
All travel itineraries are based on the best information available at the time of confirmation. Due to the nature of international travel changes to schedules and itineraries may be necessary and may also prevent some of the scheduled activities to be completed. NO REFUNDS CAN BE GIVEN FOR SUCH ELIMINATION. We do not accept economic and civil responsibilities for losses or accidental expenses due to changes or delays in airline or hotel overbooking, defaults, weather, strikes, sickness, war, riots, theft, acts of nature, vandalism, medical and hospitalization expenses or any other causes not within the power of Costa Rica Shuttle. All such losses or expenses are the responsibility and are assumed by the traveler.

Responsability
All travel documents and vouchers issued by Costa Rica Shuttle and its agents are subject to the terms and conditions of the supplier, to the laws of their countries, and to international conventions between countries. The traveler agrees that Costa Rica Shuttle, its agents, affiliates and employees, shall not be liable for any damages and losses incurred, or any other causes not within the power of Costa Rica Shuttle. We do not accept economic and civil responsibilities for losses or accidental expenses due to hotel overbooking, defaults, weather, strikes, sickness, war, riots, theft, acts of nature, vandalism, medical and hospitalization expenses or any other causes not within the power of Costa Rica Shuttle . All such losses or expenses are the responsibility and are assumed by the traveler. All participants expressly wave any and all rights which one may have against Costa Rica Shuttle its agents, officers, or employees caused by the negligence of such persons in connection with foregoing. Under no circumstance is Costa Rica Shuttle to be construed as a carrier or common carrier under contract for safe passage of the traveler or for luggage and/or belongings. By enrolling in and tendering payment for any and all services participants agree to accept and agree to be bound by the terms and conditions on this Web Site. No other person other than an officer of Costa Rica Shuttle, by document in writing , is authorized to waive or alter any condition with the foregoing.